Terms of Service:


Acceptance of Terms and Conditions:

By accessing and/or using this website, you agree to be bound by terms and conditions and all policies listed on this site. Our Pets reserves the rights to change these terms and conditions as and when needed. New terms and conditions supersede and replace the previous terms and conditions.

Username and Password:

Before making anypurchases on Our Pets Online, you will be asked to create and Our Pets Profile which includes a username (email address) and password.It is your responsibility to not disclose this information to a third party. Should you think your information has been compromised, please contact us at: info@ourpets.co.za.


Guarantees and Liabilities:

Our Pets and the owners and employees of Our Pets will not be liable for and damages, loss of liability arising from the use or inability to use this website or the products and contents supplied, listed or referred to on the website. Information, ideas and opinions expressed on this website should not be considered as professional advice. A veterinary professional should be consulted for any concerns regarding your pets health.

A product guarantee or warranty constitutes a contract between the customer and the manufacturer/supplier and not the customer and Our Pets. Our Pets is not liable for products not meeting expectations.

Our Pets aims to supply as much information as possible about the products listed on this site. All reasonable attempts will be made to verify product descriptions and information provided by our suppliers. Our Pets can however not be held liable for inaccuracies.

Please note that products listed are not necessarily recommended by Our Pets. Products purchased from this website are purchased at the purchaser's own risk. The purchaser/user indemnifies and holds Our Pets harmless against and loss, damage or injury which may be sustained as a result of using the products sold on this website.

General Restrictions on Sales:

Placing an item in the shopping basket without completing the shopping cycle does not constitute a purchase or agreement of sale between the customer and Our Pets. Should an item already purchased be discontinued, the customer will be notified and an alternative product suggested. If the customer chooses to take a different product that is more expensive, the customer will be required to pay in the additional amount. An invoice for the outstanding amount payable will be sent via email to the customer. Once proof of payment has been received, the new product will be sent to the customer. If a cheaper alternative product is selected or the customer wishes to not purchase an alternative product a refund for the difference or cost of the original product will be issued. Pleas read the Refund Policy.

Our Pets relies on suppliers to supply up-to-date information regarding their product range and make every effort to list products which are available on this site.

Our Pets reserves the right to change the online shop content and remove or add products as and when the need arises.

Agreement of Sale:

The agreement of sale between the customer and Our Pets is constituted when:

  • A credit/debit card authorisation is received from the issuing bank.

  • A deposit via and EFT is received by Our Pets' and reflects in Our Pets bank account.

  • A direct deposit is received by Our Pets in Our Pets' bank account

Our Pets can only accept transactions conducted in South African Rands and can only deliver products to premises within South African borders. Some rural areas may require a quote before delivery can be arranged. If you are unsure of your area, please contact us on info@ourpets.co.za and we will provide you with a quote before delivery.