Store Policy:

Customer Care

Our Pets strives to provide the best range of products for all your animal friends by giving you easy access to super cool pet stuff and expert answers.

At Our Pets, we aim to be an online portal that meets the needs of pet owners all over South Africa. All this is available to browse and read 24/7.

Quickly and easily find everything your pet needs and more, get awesome service, chat to us, tell us what you need.

For more info Contact Us. We have a team of animal-mad, pet-care guru’s waiting to assist.

Our Pets is a proudly South African company, Family run business committed to ethical, professional trade and above all making sure your pets are happy as can be!

Privacy & Safety

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from

Personal Information Collected:

When you visit Our Pets Online site, (hereafter referred to as "the Site"),
certain information about your device is collected automatically. This includes information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browse the Site, information about the individual web pages or products you view, which websites or search terms directed you to the Site, and information about how you interact with the Site is collected. This automatically-collected information is referred to as “Device Information”.

Device Information is collected using the following technologies:


  • - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

  • - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.

  • - “Web beacons”, “tags” and “pixels” are electronic files used to record information about how you browse the Site.

In addition, making a purchase or when an attempt is made to purchase through the Site, certain information from the customer, including name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number) is collected. This information is referred to as “Order Information”.

“Personal Information” mentioned in this Privacy Policy, refers to both Device Information and Order Information.

How your Personal Information is Used:

Device Information is used to screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise the Site (for example, by generating analytics about how customers browse and interact with the Site, and to assess the success of marketing and advertising campaigns).

Order Information collected is generally used to fulfil any orders placed through the Site and includes processing of payment information, arranging for shipping, and providing invoices and/or order confirmation.

Order Information is also used to:

  • - communicate with you

  • - screen orders for potential risk or fraud and

  • - provide you with information or advertising relating to our products or services based on the preferences which has been shared with us.

Sharing Your Personal Information:

Personal Information is shared with third parties to enable us to use your Personal Information, as described above (see below for opt-out options). Finally, we may also be required to share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do Not Track:

Please note that we do not alter / manipulate the Site’s data collection when we see a Do Not Track signal from your browser.

Your Rights:

Data Retention:

Order Information, collected when an order is placed on the Site, will be retained for Our Pet’s records until such time as the customer requests the information to be deleted.


The privacy policy may be changed periodically to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


The Site is not intended for use by individuals under the age of 18 years unless supervised by an adult or legal guardian.